Privacy Policy
Shorthills AI is oriented to quality customer service. Shorthills AI privacy policy is to maintain customer confidentiality, protect client data and ensure security of our customer/s computer system/s. The organization utilizes a paperless work environment, thus ensuring our customer/s privacy. Shorthills AI leadership and its employees highly value our customer/s. Shorthills AI privacy policy enforces and maintains:
A) Shorthills AI privacy policy prohibits any electronic equipment or paper products on the premises of the organization, thus ensuring complete privacy of customer information.
B) Shorthills AI believes in transparency of our customer/s data.
The organization will request customer/s to provide pertinent data to be utilized for purposes of the work order. The following information will be requested: Name, contact information including phone number, alternate phone number and email address. Additional client data relevant to our customer satisfaction surveys may be requested upon completion of the work order. Shorthills AI will maintain on the organization’s computer system pertinent customer data such as name, contact information and a customer identification number which will be provided by Shorthills staff. Our client/s stored data can only be accessed by authorized staff. No other client data will be stored or maintained within our organization.
C) Shorthills AI utilizes software products that under the direction and supervision of technical experts have been tested and approved for use.
D) Shorthills AI will randomly monitor calls for customer service and courtesy, request of customer data, professionalism, proper phone etiquette, information provided by our staff related to available products and services, data relevant to trouble shooting for problem identification, diagnosis and resolution of problems. All Shorthills AI staff members have been trained in quality customer service and customer satisfaction. Shorthills AI highly values our customer/s and will immediately terminate any employee who misleads or provides false information to a customer/s.
E) Shorthills AI is committed to protect and secure our customer/s information. Client/s information or customer/s data collected online is monitored and protected by suitable physical, electronic and managerial procedures. Unauthorized access or disclosure of customer information or an employee who breeches the privacy policy will be terminated. Our goal is to safeguard client information at all times.
Shorthills AI privacy policy outlines how the organization utilizes and protects customer information when our website is accessed. Shorthills AI is committed to ensuring customer confidentiality and privacy. Pertinent client identification data may be requested when accessing and using the organization’s website. Customer information will be utilized in accordance with this privacy policy statement. Shorthills AI reserves the right to update the company’s privacy policy or any part of this policy at any time. Shorthills AI encourage review of our privacy policy for changes and updates.
At Shorthills AI, we are committed to delivering high-quality customer service while protecting your privacy and personal information. This privacy policy outlines how we collect, use, store, and safeguard customer data in compliance with data protection standards and carrier messaging policies.
1. Information We Collect
We may collect the following personal information from you:
Full name
Contact details (email address, phone number, and alternate phone number)
Customer identification number (assigned by Shorthills AI)
Any additional information you provide for customer satisfaction surveys or service completion
SMS opt-in consent and preferences
2. How We Use Your Information
Your information is collected and used strictly for:
Fulfilling your work order or service request
Providing customer support and updates
Conducting customer satisfaction surveys
Improving our products and services
Contacting you with important notifications or service-related messages
SMS Communications:
By opting in, you agree to receive messages related to your service or inquiry. Messaging frequency may vary. Message and data rates may apply. You can opt out any time by texting STOP. For assistance, text HELP or visit our website: www.shorthills.ai
3. Data Security
Shorthills AI utilizes a secure, paperless work environment and enforces the following security protocols:
Access to customer data is strictly limited to authorized staff
No electronic or paper-based personal data is permitted on premises unless necessary for service delivery
All systems are secured through physical, electronic, and managerial safeguards
Calls may be monitored for training, quality assurance, and compliance purposes
4. Data Sharing
Shorthills AI does not sell, share, or rent customer data—including SMS opt-in consent or phone numbers—to third parties or affiliates for marketing purposes. Your personal information is kept strictly confidential.
5. SMS Consent Policy
SMS consent is not shared with third parties or affiliates for marketing or other unrelated purposes.
Our SMS program follows carrier compliance regulations.
SMS opt-in is always optional and can be revoked at any time.
6. Website Usage and Cookies
When accessing our website, we may collect additional technical data to enhance your experience. This may include IP address, browser type, and device information. Usage of cookies will be limited and disclosed if implemented.
7. Policy Updates
Shorthills AI reserves the right to update this Privacy Policy at any time. Users are encouraged to regularly review this policy for any updates or changes. Any major changes will be communicated through the website or directly to customers where appropriate.
8. Contact Us – Privacy Concerns
If you have questions, concerns, or complaints regarding our privacy practices or compliance, please contact us at: hello@shorthills.ai